Shipping Policy
Effective Date: March 22, 2026
At Namah Arts, we ensure safe and timely delivery of our handmade terracotta products. Please read our shipping policy carefully before placing your order.
1. Order Processing
- All orders are processed within 1–3 business days after confirmation.
- Orders are not shipped on Sundays or public holidays.
2. Shipping Time
- Delivery typically takes 3–7 business days depending on your location.
- Remote areas may require additional time.
3. Shipping Charges
- Shipping charges are calculated at checkout based on location and order size.
- Free shipping may be available on selected offers or bulk orders.
4. Packaging
- Each terracotta bong pot is carefully packed using protective materials to prevent damage during transit.
- We use secure and reliable courier partners.
5. Order Tracking
- Once your order is shipped, you will receive a tracking ID via SMS or email.
- You can track your order in real-time.
6. Delivery Issues
- Please ensure your address and contact details are correct while placing the order.
- If delivery fails due to incorrect details, re-shipping charges may apply.
7. Damaged or Delayed Shipment
- While we take utmost care in packaging, delays may occur due to unforeseen circumstances (weather, courier issues, etc.).
- In case of major delays, our team will keep you informed.
8. Contact Us
For any shipping-related queries, contact us:
Email: info@namaharts.com
Phone: 8806493179
WhatsApp: 7744822080 / 7447887374
Address:
INDIA —
1065, E Ward,
Bagal Chowk, Shahupuri,
Kolhapur, Maharashtra – 416001.
Namah Arts LLP
Handcrafted Terracotta Products